Shipping policy

Where we ship

We ship to all 50 US states. Shipping is free on every US order.

Processing time

Orders are packed and shipped within 1–3 business days (Monday–Friday, excluding holidays).

Delivery time

US orders usually arrive within 5–10 business days after they ship. During busy holiday periods, carriers may need a few extra days.

Tracking

As soon as your order ships, we'll email you a tracking number so you can follow your package.

Lost or stolen packages

If your tracking shows "delivered" but you can't find your package, check with neighbors and your local post office first, then email us within 7 days of the delivery date. Orders with Shipping Protection are reshipped free if they're lost, stolen, or damaged in transit.

Wrong address

Please double-check your shipping address at checkout. We can update it if you email us before your order ships. We aren't responsible for orders sent to an incorrect address entered at checkout.

Questions?

Email support@bouncebuddy.us with your order number and we'll help.